Life is a DESTINY, PLAN
Here are the major processes that require robust implementation and audit
1. Filling up of PPA and record keeping
2. Collection and submission of abstracts, accounting for deposits and collection
3. Head office accounting and internal controls
4. Servicing the account
Administrative Plan (Responsibility Tasks, Outputs and Ouctome for Various Job Positions
Life is a DESTINY, PLAN
Department:
Administration:
Responsibility Tasks Output Outcome
1. HR
Recruitment inquiries
Hiring hired employees
sellers
Training training sessions
Employee benefits updated salary scale
Performance evaluation performance evaluation
Rewards and punishment CCD, awards
Promotion and Firing promotions, dismissal
2. Admin assistant/accounting
Record keeping organized files
Reports to IC on time submission
Sales and collection report updated daily reports
Collation of abstracts daily abstracts
PPA processing filing orderly and neat files
7 days processing
3. Accounting AP/ICR
AP processing CVs,
ledger making ledgers
posting of payments updated postings
collection forfeitures
insurance record keeping payment updated payment accurate files
B. Operations
4. Operations assistant (preferably male)
1. Call center operations prompt answering of phone (logged)
2, Mortuary agreements # of mortuary agreements
3, Coordinating servicing response within 30 minutes after call
Observing standards
C. Marketing
5, Marketing assistant/officer
1. Communicating sales policies knowledgeable sellers, no confusion sales
2. Recruitment of sales director # of sales directors
3. Training sellers training program
4. Conducting sales meeting sales meeting
5. Following up commission prompt payment of commissions
6. Formulating promos/events events/promos
7. Rewarding sellers prizes, awards for sellers
8. Opening of sales offices new sales offices
Department:
Administration:
Responsibility Tasks Output Outcome
1. HR
Recruitment inquiries
Hiring hired employees
sellers
Training training sessions
Employee benefits updated salary scale
Performance evaluation performance evaluation
Rewards and punishment CCD, awards
Promotion and Firing promotions, dismissal
2. Admin assistant/accounting
Record keeping organized files
Reports to IC on time submission
Sales and collection report updated daily reports
Collation of abstracts daily abstracts
PPA processing filing orderly and neat files
7 days processing
3. Accounting AP/ICR
AP processing CVs,
ledger making ledgers
posting of payments updated postings
collection forfeitures
insurance record keeping payment updated payment accurate files
B. Operations
4. Operations assistant (preferably male)
1. Call center operations prompt answering of phone (logged)
2, Mortuary agreements # of mortuary agreements
3, Coordinating servicing response within 30 minutes after call
Observing standards
C. Marketing
5, Marketing assistant/officer
1. Communicating sales policies knowledgeable sellers, no confusion sales
2. Recruitment of sales director # of sales directors
3. Training sellers training program
4. Conducting sales meeting sales meeting
5. Following up commission prompt payment of commissions
6. Formulating promos/events events/promos
7. Rewarding sellers prizes, awards for sellers
8. Opening of sales offices new sales offices
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