CMS (Chapel Memorial Service) PROCESS FLOW

Draft of Process Flow for  Chapel Memorial Service

"Be process oriented"
"Surprise and delight"  (MESEL)

Objectives:

1.  To delight and surprise the family of the deceased

2.  To make our service competitive to be above others

3.  To increase our patronage and sales

Based on reserarch at competitior chapel

The proceses are classifed into 6:

1.  Receiving Call

2.   Pull out

3.  Contracting

4.  Embalming

5.  Viewing

6.  Interment

7.  Post interment


Agency Agreement (at the back of SEAD (Repost)




Helping countrymen PLAN for their DESTINY

 Sales Agency Agreement for Memorial Plan Selling

This agency authority to sell being granted by Destiny Financial Plan Inc, with offices at ________________ herein represented by  _____________________  hereinafter named as the COMPANY

                                                             and

__________________________________of  _________________________________
email add________________________________cp # _____________________________
and with two valid IDs attached herein, hereinafter names as SELLER


 Witnesseth:

Whereas, the Company has been duly authorized by the Office of Insurance commissioner to  sell traditional memorial plans and is desirous of providing income and job opportunities to those seeking such;

Whereas the the SELLER is desirous of finding additional source of income and such selling activity is desired by the SELLER

Wherefore in consideration of the above PREMISES the COMPANY grants authority unto the seller the memorial plans authorized by the OIC for period of one year from today  ___________________
under the following terms and conditions

1.   Rank     _______________________
      Target/month/semester___________
      Sales Agency Name _________________
      Head__________________________SM, SD, RH
     Com   rate _____________________
     ORC _________________________
     Additional compensation___________

2.  No employee employer relationship.   The SELLER is not an employee of the company and cant be liable as an employer, nor are there SSS, Philhealth, SSS deductions contributions.  The WT rate of _ however shall be deducted from commissions

3. Representations:

      1. The identity address and circumstances stated above are true and correct
      2. The SELLER possesses all the qualifications and none of the disqualifications by IC and Pre Need code
      3. The SELLER has not be charged nor convicted of any crimes involving moral turpitude.

4.  Duties of Diligence Obedience and Loyalty.     The SELLER subscribes to these duties and therefore:

      1. Shall follow OIC company rules and regulations
      2. Abide by the code of conduct and ethics in selling
      3.  Observe the Code of Conduct and Discipline
      4.  Attend sales meeting conference and meeting when so required.
      5.  Join events and sales campaign when so required
      6. Shall support the products, mission vision of the COMPANY during the life of this agreement

5.  Faithfulness and honesty with regards to money matters and accountable forms and exercise of due care and diligence.

     1. The SELLER shall diligently and faithfully protect the money entrusted to him her, including the blank application forms and Official Receipts, Acknowledgement Receipts; shall not lose, misplace, abscond, lose to robbers and cheats the same while in his custody.  He shall promptly deliver, deposit, report the said amount and accountable forms within 24 hours within receipt

   2. Reports -  the SELLER shall submit hard copy reports  weekly via pouch or any convenient media weekly every Saturday afternoon, but shall make a text report to the branch and the head office daily

6. Non compete and non disclosure.    During the life of this agency, the SELLER shall not divulge to competitors the sales activities of the company or the branch nor furnish advertising materials prices, strategy moves to competitors;  nor shall the SELLER sell similar competing products for competitors.

7.  Exit provisions:

     1. The SELLER can cease terminate this agreement, after a 30 days written notice.   A no show of  60 days or more means the SELLER is no longer interested and the company shall consider without notice to the SELLER that this agency has ceased.  The COMPANY may or may not reinstate the privileges that includes his com rate should he/she desire to re enlist

    2. The COMPANY may terminate this agreement/authority to sell for any or all of the following reasons:

        1,  Condition 7.1 ie non appearance and lack of interest in the sales activity

        2.  Violation of Par 6 ie selling competitive products and disclosure of COMPANY activities to competitors

        3.  Violation of Par 5 ie money matters and accountable forms unexplained loss and destruction

       4,  Habitual non submission of reports

       5. Habitual (more than 3x) non attendance of sales meeting events;

       6.  Acts which constitute violation of the Company Code of Conduct and Discipline that requires dismissal termination of services agreement with the COMPANY

Witness our hands  this _________day of ______20 __at ____________________.


____________________________________                            _______________________________
                     Company                                                                        Seller

(To be printed at the back of SEAD)



What makes a great chapel?

Here are the findings of a customer and market research

The following makes for a great chapel (and its service)

1.  Great location

2. Plenty of parking space (say up to 50 vehicles

3. Well lighted

4.  Paking well secured 

5. Chapel construction:

         1. Water supply

        2.  No power interruption  (with genset)

       3. With kitchen (common clean)   dirty and grille

       4.  Tolda for extra number of visitors

      5.  Faily room

       6. Well lighted and ventilated (AC or electric fan)
          (right from the start, ventilation (natural) can be thought in chapel design

 6.  Ambiance

         1.  Pious

         2.  Solemn

         Elegant





The Holy Gardens Group - "THE MEMORIAL EXPERTS"



Holy Gardens Plus  - about sales of services as addition to the plots bought

Destiny Financial Plans Inc  - about duly licensed memorial plan for sales

Griefshare   -  free obit posting

Holy Gardens Best  - best pictures

Landscaping ideas - gorgeous landscaping ideas






Holy Gardens Prepaid Memorial Service Price List



TYPE
CONTRACT PRICE
ANNUAL
SEMI-ANNUAL
QUARTERLY
MONTHLY
Chrysanthemum
115,200
23,040
12,096
6,624
2,304
Carnation
89,500
17,900
9,398
5,146
1,790
Peace Lily
62,400
12,488
6,552
3,588
1,248
Cattleya
48,500
9,700
5,093
2,789
970
Gladioli
39,500
7,900
4,148
2,272
790
White Rose
30,200
6,040
3,201
1,697
604




Motivation for CMS Heads and Agents

To       :   Ms. RCC

               Ms.  Ana Banez

Thru :   GM Madel.

Date:    October 15, 2016

Kindly appoint, recommend who will be in charge of the CMS (Chapel Memorial  Service in you respective SBU.  We had previously assigned staff to make the business/marketing plan.   I hope that prepared them for the reality of future assignment


The said personnel shall be given a target of 5 services a month. initially

and given incentives:

              3% for funeral service above 5 units , 5% com for service above P100,000 (based on gross profit) payable monthly (not outright)

This is a rare opportunity for our staff to get up and go.

N.B.   In Calamba, can we build a 70 sm space at the triangle (near Rotonda near vault yard for embalming room, storage

FOR ACTION.

Respond for your compliance and action

Addendum:

You have to organize your sales force and give them commission  (outright and properly accounted for)

          1.  Regular sales agents (who does end to end service) hospital/house  to chapel etc    10% (iaacredit din ninyo (maximum please titter depending on the circumstances

          2. For callers and referrors:   barangay health worker, barangay officials, tanod   police, traffic enforcers  5%  (maximum)

The CMO/chief shall be entitled to  1% of ORC net of com paid (monhtly)

Relaunch of Holy Gardens Plus, (Prepaid Memorial Services and Packages)

The following shall be our comprehensive  future product offerings:

Chapel Memorial Services (Funeral Service)


Product plan (draft)

The following shall be our comprehensive  future product offerings:

Chapel Memorial Services (Funeral Service)

CASKET
PREPAID
AT - NEED
White Rose
(OMS full glass
30,200
37,750
Gladioli
OMS full glass light
42,000
49,500
Cattleya
(Senior Elgin)
48,500
60,625
Peace Lily
(Senior Metal Full Cap
62,400
78,000
Carnation
(Metal, Face to face)
89,500
114,000
Chrysanthemum
(Metal)
114,200
144,000
           
N.B  Gladioli up to Chrysanthemum are only available to our existing Holy Gardens memorial park customers


Casket features:

White Rose  -   OMS full  glass plain), elegant interiors, imported corners       Plus price   P30,200
                       and handle

Gladioli       -     OMS full glass light glass)       Plus price     42,000                  elegant interior, imported corner and handles

                           
Cattleya     -     Senior Elgin, half glass elegant interior    
                       Imported corner and handles     Plus price      48,500

Peace Lily  -    Senior Metal full cap elegant interior imported                                                                                     Plus price      62,400
                       corner and handles

Carnation    -    Metal Casket face to face  elegant interior, imported                                                                           Plus price      91,200
                       corners and handles

Chrysanthemum   Metal casket, double top full glass, elegant interior imported                                             Plus price      115,200
                           Corner and handles


Common features:

1.  Free pick up within 25 km radius
2.  2 weeks embalming
3.  Free obituaries
4.  Free mass card tarpaulin holder
5.  Expedition hearse
6.  Assistance in getting death certificate
7.  Expedition hearse
8,  Uniformed attendants

FREE USE OF KARUWAHE FOR CERTAIN PRODUCTS

Better Buy prepaid memorial services because it is  LOT LOT LOT CHEAPER
                    


TYPE
CONTRACT PRICE
ANNUAL
SEMI-ANNUAL
QUARTERLY
MONTHLY
Chrysanthemum
115,200
23,040
12,096
6,624
2,304
Carnation
89,500
17,900
9,398
5,146
1,790
Peace Lily
62,400
12,488
6,552
3,588
1,248
Cattleya
48,500
9,700
5,093
2,789
970
Gladioli
39,500
7,900
4,148
2,272
790
White Rose
30,200
6,040
3,201
1,697
604




Here is the breakdown for the purpose of computing outright commission.  Only the principal is subject to commission.


BREAKDOWN
Chrysanthemum
Amortization
Principal
Interest
Annual
23,040
23,040
-
Semi-Annual
12,096
11,520
576
Quarterly
6,624
5,760
864
Monthly
2,304
1,920
384
Carnation
Amortization
Principal
Interest
Annual
17,900
17,900
-
Semi-Annual
9,398
8,950
448
Quarterly
5,146
4,475
671
Monthly
1,790
1,492
298
Peace Lily
Amortization
Principal
Interest
Annual
12,480
12,480
-
Semi-Annual
6,552
6,240
312
Quarterly
3,588
3,120
468
Monthly
1,248
1,040
208


BREAKDOWN
Cattleya
Amortization
Principal
Interest
Annual
9,700
9,700
-
Semi-Annual
5,093
4,850
243
Quarterly
2,789
2,425
364
Monthly
970
808
162
Gladioli
Amortization
Principal
Interest
Annual
7,900
7,900
-
Semi-Annual
4,148
3,950
198
Quarterly
2,271
1,975
296
Monthly
790
658
132
White Rose
Amortization
Principal
Interest
Annual
6,040
6,040
-
Semi-Annual
3,171
3,020
151
Quarterly
1,737
1,510
227
Monthly
600
503
97


PREPAID   

A Holy Gardens Plus (+)  (Fixed Type, Non Trad
                 Stand alone products to become Addendum to Holy Gardens Plots

With insurance, amortization deemed paid  during paying period plus return of amount paid.  Low interest on the balance.  No interest for annual payment

This can only be offered to customers who have existing plots.   They cant be offered as stand alone products


1.  Prepaid Interment Service      (PIS)

        
Int                       0             5%                        15%                 20%
   
TCP             Annual           SA                    Quarterly          Monthly

Deluxe    

  23,000       4,600             2,415                1,322.50               460

Luxury     

 26,000        5,200            2,730                 1,500.00               520